Money Back Guarantee

Steetz is proud of the tools and workwear we sell. If for any reason you are unhappy with the products you receive they can be returned for a full refund, minus a 15% restocking fee.

In order to obtain a full refund the returned product must be UNUSED and will be inspected by our team before the refund is granted. Custom order items are not eligible for refund.

Contact us before sending back any product to obtain authorization. 

For products that arrived as requested and are not damaged or faulty the customer must pay any return shipping costs involved with the return.

If you have been sent the incorrect product they must be returned unused and unaltered.

Damaged Products

We do are best to inspect all products before they ship to make sure they are not damaged or altered in any way. When you receive your products inspect the goods upon delivery and report the damages in writing (preferably by email) within 48 hours of receipt. Damaged goods must be returned to Steetz within 14 days of when you received them. Faulty or damaged tools and machinery must be returned with all parts originally shipped.

Accidental damage, neglect or misuse of items will not be accepted for a return.

Items damaged during shipping will be dealt with through the shipper and Steetz is held in no way responsible for the actions and methods of any shipping service.

If you added Route Protect at checkout, please file a claim with the Route team HERE for quick assistance with “in-transit” related issues.

Route Shipping Insurance

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team HERE.

Below a brief summary of Route Shipping Protection coverage, but you can review the full policies HERE.

Lost – stuck in transit

Domestic: The issue must be filed between 7 and 30 days from the last shipping update. 

International: The issue must be filed between 20 and 30 days from the last shipping update. 

Stolen – marked as delivered

The issue must be filed between 5 and 15 days from when the order was marked delivered. 

Stolen orders over $100 USD require a police report. 

Damaged

The issue must be filed with photos of the damaged package and item(s), no later than 15 days from when the order was marked delivered.